Learn more. Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks. Browse. Hi, im writing this as a last resort, as customer service has been woeful. Networking and WiFiNo virgin media wall socket in QuickStart, set up and connections 4 hours ago; Hub3 Flashing green light in Networking and WiFi Thursday; No wall socket but wire from underneath floorboards in QuickStart, set up and connections Thursday; Wall Socket Issue in QuickStart, set up and connections WednesdayDon't have a simple wall socket to plug into! in QuickStart, set up and connections yesterday Broadband issues - 3 engineer visits, goes down for hours at a time in Networking and WiFi yesterday 2 Separate Accounts at 1 Address & Questions in Networking and WiFi yesterdayIf no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. Manage Your Account. If you have no luck you will need a technician’s install. Security matters. Connect the new TV box. I don't work for Virgin Media. . Just joined. Internet connectivity is one of the most. . Phone. Past occupiers of your property may have removed the cable and sometimes they are removed by other installers, such as satellite TV techs. Freeview/Freesat HD, ASDA/Tesco PAYG Mobile. - 5156775. Hi all, I have just moved in an apartment and received my Virgin Broadband kit, but i cannot find the virgin media socket, please help, thanks so much! Hi kcng_eddy, thanks for joining our help forums and welcome to the VM community. on 25-09-2022 15:41. I don't work for Virgin Media. I have also checked outside and there is no box either on my property or on my boundary wall. I need to arrange for an engineer. You dont need a new router just for the test the Computer will connect directly. If however the socket itself has been removed you will need assistance. Look for the omnibox outside and trace the cable inside. @thomashtchan10 wrote: Hi there, I just received my quickstart pack today, however it is unsuccessful to install nor set up the broadband. Account - Cable. Manage Your Account. They will charge £99 for a relocation. Connect the Hub’s power cable with the blue tab. You need to go outside and locate the brown or grey omnibox on the wall. QuickStart, set up and connections. I don't work for Virgin Media. I was told when purchasing the broadband package that fibre was available here and already in use, so am wondering if I'm missing something. We don’t have a Virgin Media socket but the previous home owners did have Virgin Media wifi so I’m not sure what the issue is. We've re-kindled our VM TV package and have received the TV360m box and all the gubbins. Vonage 2nd line. 0. Feb 22, 2022. You should call 150 from a Virgin landline or mobile, or 0345 454 1111, option 2 (Faults) When calling Faults you will hear the automated response asking you to press 1 for the link to online support etc. FYI it was push-fit, not screw on, even though the receiving socket on the. 0 Kudos Reply. In some homes the VM service arrived on a loose cable, not via VM wall socket Have a look on the outside wall of the house to see if there a Virgin Media box, it may give a clue as to where the cable enters. Can a - 5057222 - 2I assumed this would mean I have everything I would need however, I do not have the virgin media wall socket needed in my flat. yes you need a tech dial 150 or 0345 454 1111 or wait here for VM - hopefully the main feed cable is ok - if so a quick and easy job i - 4353656 - 4I have broadband kit arriving on the 29th Dec, but no Virgin socket. Virgin didn't always provide Internet remember it used to be a cable TV provider first then it. There were many cable companies that originally built the networks in the early 1990s. Re: No virgin media wall socket. Sign in . Hi there @vmcusto1, welcome to our forum and thanks for your post. Placed an order and the lady said we were eligible for quick start self installation. Given that Virgin Media is a cable-operator, and it's the co-ax cable that carries the live TV channels, then no - you can't avoid the cable requirement. those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal. I just moved into a new apartment, and bought a broadband from virgin media. If it is a loose cable only, you will need one of these to connect the Quickstart cable. Account - Cable. Browse Virgin Media Virgin Media Community. kkd1. VM don't send out the quick start kit unless there has previously been a VM connection in that property. Browse Virgin Media Virgin Media Community. If you can get Quickstart, you can choose one of two delivery options. Customer since 1993. When I proceeded to set up my Hub 3 I quickly realised that. If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. No internet, unfortunately. Hi, I have ordered a self-setup wifi kit and cannot find a virgin media wall socket anywhere. Just joined. 2: Internet connection, via your homehub, for all online functions. There should be an omnibox, often brown or gray, on the outside of the premises, try tracing the cable/s from it. Hi I have just received my quick start up guide and I have the wrong wall socket to set it all up I can't get through on the phone to book - 5395835. Security matters. I end up calling and the person on the phone said its been - 5401028. Options. As noted; Try calling the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday - 5243559Hi. Although there may not be a VM socket sometimes there is a socket installed by one of VM's predecessors such as NTL or Telewest, and that's the socket to use. The website is not even remotely helpful with this issue. See full list on itblogpros. Do I need Virgin to move the socket, or can I, or an electrician do it? So, I want to reposition my TV and set-top box, and don't want to run an extension cable. I don't work for Virgin Media. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Phone. Account - Mobile. I'm a Very Insightful Person, I'm here to share knowledge. QuickStart, set up and connections. 1 if in modem mode] - DON'T SIGN IN, click - click router status [centre of screen] - and post the downstream and upstream figures - to see those press on the grey buttons/boxes labelled - upstream - downstream. Phone. So yes, following many takeovers, this is now your Virgin Media connection. We're sorry to hear that there is no longer a Virgin Media wall socket in your property. Would I be able. 0 Kudos Reply. While you are there, unplug the cable which runs from the router to your telephone socket at both ends. There should be an omnibox, often brown or gray, on the outside of the premises, try tracing the cable/s from it. Virgin Media Quickstart set up. Step 3 - Label the box – a letter came with the. However, I do not have any of the specified wall sockets available. Virgin media wall socket for broadband is not what js shown on the installation guide. Hub 5, TP-Link TL-SG108S 8-port gigabit switch, 360. I'm a Very Insightful Person, I'm here to share knowledge. I just ordered the self equipment kit, broadband and Virgin media TV and just noticed we don't have a wall media socket, can we contact - 5171519Options. Forum; Apps. There are multiple different branded wall boxes inside our flat but none. No wall socket. The cables for a Vodaphone / Openreach service will be quite distinct from the Virgin Media service. I have the samw problem ive got the hub but i dont have a socket in the house, trying to make an appointment but the website doesn't work . There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal. If you were provided with a self-install option then it would mean that a previous tenant at that property had Virgin Media services in. The wall socket is - 5109379. I do not have the wall socket by Virgin Media, so that it is no way to connect with the isolator cable as well as the hub. Even sitting in the room above the router, the WiFi was dreadful. How do I book an engineer to come out - 5345632. Home Phone. I’ve called and called yet keep getting passed around and then excuses such as the servers are down etc. When the door-to-door salesperson from VM was negotiating my contract with me he assured me that my flat was already hooked up (he looked it up on his tablet), but. The Openreach sockets do not work for Virgin Media. I spoke to 3 customer service people yesterday and none could help. . Either screw the other end of the white cable directly into the hub, or unscrew the white cable from the wall box & replace with the cable from the quick start kit. However, I do not have any of the specified wall sockets available. I'm a Very Insightful Person, I'm here to share knowledge. Unlike previous broadbands I used to have where it was just a simple plug into the wall, I can’t. -a power cable for the hub's adapter. Security. If it is a loose cable only, you will need one of these to connect the Quickstart cable. It is likely you will be waiting a few days. Stream from Virgin Media. Hey Juanr, thank you for. Don’t plug the power cable into a plug socket yet. How can I book a technician in QuickStart, set up and connections 10 hours ago; Need wall socket in QuickStart, set up and connections 22 hours ago; not consulted on terminal box location and cable path in QuickStart, set up and connections yesterdayThere were many cable companies that originally built the networks in the early 1990s. - 5250024 Options. we're glad you're. Please there is no virgin media wall socket and I don't know how to go about the installation. That looks like an F-type socket which would be the same as the socket on the back of our VM Hub. Virgin Media Community. on 31-12-2021 10:47. I can’t find a virgin wall socket I have followed the wires from omni box which leads me to a black wire. The technician visited a. Hi, I have raised the relocation request to the new property for my VM fibre and TV VM is taking time as there is sim line work that has to be completed on the area before they install at my property as my property is getting renovated wanted to get the socket installed which supports this. Hi, I've ordered a broadband only package and it said I was applicable for a self install kit. There is another virgin media wall box but it only has what looks like an old DSL/phone line. The wall socket is - 5109379. Browse Virgin Media Virgin Media Community. First picture is telephone socket which is now not used. Just received the broadband but I'm disappointed as I doesn't include the socket can you help where I can get it. The problem is the Hub is in my Study and the - 4964746. i opted for the self install, however on inspection we don’t have the wall socket to plug the broadband into. Go to solution. Choose the best spot for your wifi hub. An easier option is to just get a female to female F connector, available from B&Q, Amazon and others. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. They are open 8:00am to 9:00pm Monday to Friday, and 8:00am to 6:00pm Saturday and Sunday. Account - Mobile. Receiving my quick start hub tomorrow, we have the brown VM box outside but don’t have the white wall socket on the inside, all the wiring is behind the walls/under the carpet. I’ve tried calling but the people I’m connected to keep hanging up. Trace any cables coming out of it and check the ends of them. That is the way I want it to stay. Tudor. Stay safe online. Had arranged self-install as per suggestion from VM. I Hi! I ordered Virgin Media broadband only, and was dispatched a hub and advised no engineer visit was required as the property is already set up. My router does now provide internet but the light is always yellow and it. The wall socket I have within my home does not appear to be working. Home Phone. Plug into the wall socket. QuickStart, set up and connections. We have the quickstart pack but sadly cannot get broadband set up and working. Second, you'll likely need a manned installation for your VM services. Virgin Media; My Virgin Media; Shop; Help;. . I have just recieved my virgin media wifi and TV box for home installation but dont have the correct wall socket do I. Looks like the pin has come out from an old termination cap. The cable going in will be a double. Browse Virgin Media Virgin Media Community. But I have actually managed to get through to the technical team over chat. What I need to do? - 5432597 Looks like I don’t have the virgin media wall socket in my house at all so unable to install myself. You should be able to do it on a call to CS. The box and cables may have been removed by the previous occupiers. Broadband Deals. My Virgin Media App. If no luck call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. on 28-10-2022 17:29. Push the red label end of the white cable, into the wall socket. Follow these simple installation steps for your Virgin Media home phone set up. Vonage 2nd line. Check to see if there is just a cable coming out of the wall as sometimes the rest has been removed, otherwise: Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and SundayWe have recently moved house and got a quick start setup but don’t have a Virgin media wall socket. 1 ACCEPTED SOLUTION. Our self kit was delivered today and we don't have a wall socket to plug it into, we've checked everywhere and we only have the old style one where we can't plug our box into. Hi @bingoman000. I have looked everywhere but can't seem to find one. But I have no Virgin Media Wall socket in my house. If you have a plastic omnibox outside on the wall (where the VM cable comes in from the street) see if you can trace any wires from that into your home. Subscribe to RSS Feed; Mark Topic as New;. on 05-12-2022 15:05. The internal wall sockets may be under different names of former cable companies such as NTL, Cabletel, Telewest etc. TV on the go. Browse Virgin Media Virgin Media Community. Unlike the pictures I’ve seen elsewhere, we do not have the cable coming out of the wall socket to plug the wire into. Post. We also don’t have an Ethernet point only an old BT outreach 5C box. those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2. Options. Plug the cables into the hub. If you have any other devices connected to this socket, or you use internal phone sockets around your home, please contact us. Can I have - 5423708If the box is square it’s not an Ethernet LAN outlet it’s a UK phone socket. Is it necessary to plug the cable to socket for having wifi, if so what can I. 1 ACCEPTED SOLUTION. Hi I ordered a broadband only package and it said I was suitable for self-install, so I went ahead and purchased. Browse Virgin Media Virgin Media Community. Vonage 2nd line. Stay safe online. Hi Woody007, Thanks for reaching out to us in our community and welcome both here and to Virgin Media, we are sorry that there being no internal cables wasn't picked up, as advised we only offer a qu8ickstart if the services have been in the property previously, we are unaware if the previous tennan. B&Q are running low on these however. charleykate10. There is a long wire and plastic boxes. There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2. Broadband deals; Broadband, TV and phone deals; Broadband and phone dealsWall Socket. The unaffiliated community for Virgin Media subscribers to discuss broadband, TV, phone and mobile services. Freeview/Freesat HD, ASDA/Tesco PAYG Mobile. Apparently, if I get a second router, I'd have to turn the main hub into modem mode and then the new router acts as a second access point. Virgin offers self-install to properties that have recently had a service. Either extend the disconnection date of your current provider, or put something else in place for the intervening time. I don't have a Virgin wall socket. If no luck call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. 3 minutes ago. Either way. i received an installation kit for my broadband but my property. I'm a Very Insightful Person, I'm here to share knowledge. @ssueto wrote: I tried it (Telewest socket) but I don't receive any Internet connection. Browse Virgin Media Virgin Media Community. Look for a box on the outside of your home and see if you can trace where the coax goes. It’s only available at addresses that have had Virgin Media services in the past, so we’ll check to make sure your property is Virgin Media-ready when you make your order. . You need a small spanner to remove this. Don't touch it. Any help much appreciated, could a mod please help? 0 Kudos Reply. It should be free of charge. Stream from Virgin Media. 0 Kudos Reply. Sometimes you'll just have a wire coming in rather than a wall socket. You need a small spanner to remove this. I think I need an engineer for this as so far I have had the kit for 2 weeks + but no internet. The internal wall boxes are mostly oblong. How to install a Virgin Media wall socket? If you need a new wall socket, the engineer will install this for you during the appointment. Post Reply Preview Exit. 0 Kudos Reply. 11-11-2022 12:53 - edited 11-11-2022 12:58. We've taken the front of the box off and inside there is an isolator but nothing else. Virgin in my area in Networking and WiFi 21 minutes ago; I Need a Virgin Media Wall Socket in QuickStart, set up and connections 5 hours ago; Hub 5 remote restart by Virgin in Networking and WiFi 5 hours ago; Cannot reset password in Email yesterday; Packet Loss when gaming, and on discord. So, a 50 minute broadband, TV and phone. Broadband and TV deals. Post Replyon 17-12-2022 10:39. There was no plug socket nearby for this to be used, so in the end he had to drill the cable through. We're here to help. I have created a networking and hifi equipment hub underneath my stairs, which is obviously where my existing router and all hifi equipment is located with cabling then connected through the wall and under the floor to TV and speakers in my. Go back to normal router mode as soon as the test is done. I can only find the TV socket. There’s even no BT wall socket. Home Phone. Turns out, the house only has an Openreach master socket and because it's a rental we can't get an engineer in to install a Virgin one. Tudor. The cable fits in the socket shown in the image attached. It is actually a VM box but a very old one, even though it was still in use just over a month ago. Options. Account - Mobile. Unscrew the white cable with the black collar. There should be an omnibox, often brown or gray, on the outside of the premises, try tracing the cable/s from it. I'm very sorry to hear you didn't have a wall socket. Can you help? - 5401771 BrowseThe item marked with a red box is an attenuator. Manage Your Account. 24-03-2021 05:06 PM. I have recently moved into a new flat and when ordering virgin media it states I can do a quickstart install but there seems to be no virgin media wall socket so I've opted for the engineer to come out and install. ThanksHi , Thank you for your post and welcome to our community forums. Hi, I've just recently moved to a new place and taken my broadband package with me, but cannot install my hub as I don't have an inside wall socket, just a wire hanging out of the wall. Manage Your Account. Ethernet is ideal & recommended, reliable wireless is fine. It is actually a VM box but a very old one, even though it was still in use just over a month ago. Hi I’m just wondering if I could get an engineer to come out and help put in a new wall socket I have a different type of internet and have switched recently and need a new wall socket to plug in the new internet. Solved: Hi, I need to know if I’m able to get virgin media to move the virgin media wall socket to another room. Forum; Apps. . For a wires-free alternative, you could use a cordless phone setup. . on 30-12-2022 13:41. My Virgin Media App. Turn on your TV and get connected. Re: No Virgin Media wall socket internally. These are usually fitted if you are in close proximity to an amplifier, & should not be removed. Broadband deals. I have the new one as I. Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks. When the box came, the guide has said to screw the cable into the VM wall socket but the problem is I don’t have one. How long will the QuickStart installation take me? WiFi Hub - 30 mins. Hi, I recently ordered a broadband package, and was offered a self-install kit, however I do not have the "virgin media access socket" needed to connect my router. VM will rewire your home phone extensions to create a link between the phone socket on the VM hub and your existing phone sockets. Turn on and start the Box. Plug into the Virgin Media wall socket. Sign in . Will an engineer h. vintageclaret. - 5243559I don’t have the virgin media socket on my wall, how can I get online - 5206643. #1. Plug the cables into the Hub. I. but I believe if the system has allowed self install VM has been installed in the past . #1 I am having my lounge plastered in 2 weeks and wanted to know if its possible to have a socket with wall plate installed on the wall to hide the cable from my. on 03-08-2020 18:05. #12. I have just recently signed up with virgin media previously having sky but have no wall socket I think I need to book a engineer visit but don’t no how. Hi, Same problem here. I, like others above, have a socket that looks like a BT phone socket, only with a Virgin Media logo. I received my quick start kit today and have tried to connect my Hub4, but it is flashing red. I have not long moved in this new house and all the connections in the house are phone connections all OpenReach. how can we go about changing our self install to. Connect the Hub’s power cable with the blue tab. Just moved into a new flat today, got my QuickStart box and got everything somewhat plugged in. Could I get someone to come - 5400021 Hello. - 5250024 Don’t have virgin media wall socket. Hello there. Virgin Media don’t do any Fibre connections to inside the house. I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. I can drill holes in the walls without having to even ask permission, redecorate as I like, it's basically my own place except I need to get approval (which is granted by default) for things like installing a shower since that required electrical work. Manage Your Account. I'm a Very Insightful Person, I'm here to. So I’ve just coming from talk talk where all I needed was power and the telephone and broadband was in 1 line Simple. Can you help? - 5401771 BrowseHi we have just moved in to our new home so I got the Virgin Media hub but we have no wall socket whatsoever and only few cables running in - 5321685. New Install Assistance. Explain what needs to be done and book an engineer visit. My Virgin Media App. Virgin Mobile. 0 Kudos Reply. Browse Virgin Media Virgin Media Community. Being connected to the internet is one of the most important modern essentials in 2022,. Unlike previous broadbands I used to have where it was just a simple plug into the wall, I can’t. Virgin Media; My Virgin Media; Shop;. Go to virginmedia. We'd love to assist with this, I will send you a PM here soon so we can look into what's. Tudor. . Tudor. in QuickStart, set up and connections 55 minutes ago; No virgin media socket in house in QuickStart, set up and connections an hour ago; Wiring issue in QuickStart, set up and connections yesterday; No Virgin Media wall socket in my apartment in QuickStart, set up and connections yesterdayVM don't use fibre inside the property. I received the QuickStart pack but I don’t have the VM wall socket, I only have an unbranded one that doesn’t fit. Virgin Phone Switchover. There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal. Virgin Media Community. Virgin Media; My Virgin Media; Shop; Help;. There are two empty wall sockets but the cable doesn’t fit into either. Plug the cordless base station into the VM hub and use cordless handsets around the home as required. Removed before I moved in. The phone number doesn't connect you. It may not be in the room that first seems obvious, and it may not be marked Virgin Media either. Virgin Phone Switchover. The below cable coupler has been recommended to connect aerial cables to the white Virgin cable included in the set up box. Awful first impressions of Virgin Media. Learn more. Give the pre-installs team a call on 0800 052 1734.